Resources

We've carefully selected resources to help you with whatever challenges you may be facing right now in your business, so feel free to browse what's on offer below. If there's any content you'd like to see on here, why not let us know.

12th Jul 2021

Realising the value of patenting your product

Do you have an idea or invention and not quite sure where to start?

12th Jul 2021

Keep cashflow positive and protected with the Small Business Commissioner

Santander has collaborated with the Office of the Small Business Commissioner to help businesses that may experience late payment of invoices.

resources listing

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Who are my business stakeholders?

Who are my business stakeholders? Map your stakeholders and how your business practices affect them For the last 50 years, most businesses have operated based on shareholder primacy. This model states that the only respon...

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Customer satisfaction is good for any organisation, but how can you develop this into a loyal relationship

Good customer relationships are important, but how do we achieve them?

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Why good customer relationships are important for your organisation

Customer satisfaction is key to any successful business, but how can your organisation develop this into customer loyalty? First of all, what defines a good customer relationship? We believe there are three main elements ...

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People power: Ten tips for using social media to grow your business

The lockdown and social distancing policies imposed in the UK over the past few months have led to a surge in online shop, a trend which many people expect to continue even when life returns to normal. This means it is now more important than ever for businesses to ensure their internet activity...

Happy customers spend more money

Happy customers spend more money: Ten tips for a creating a better user experience (UX) in e-commerce

Sam Selbie of the creative agency Whitespace explains how improving the user experience (UX) in website design can boost revenues The explosion of e-commerce in recent months is set to endure well beyond the coronavirus pan...

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Stand out from the crowd: Ten tips for using search-engine optimisation (SEO) to boost your business

James Brewster from Dentsu X explains how companies can use search-engine optimisation (SEO) to deliver new customers and drive business growth The coronavirus pandemic has only served to increase the emphasis that businesses should place on selling online.

What is Public Relations

MarketingAll Sectors

What is Public Relations and how can it help your business?

Raising awareness of your business and what you can offer your customers has never been more important, with recent research showing that 60% of SMEs are concerned about how they will attract customers back to their business ...

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Customer insights are more important than ever – but how can we gather them?

Quick ways to gather insights that won’t take months or break the bank

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Businesses that understand their customers are far more likely to thrive

Why we need customer research now more than ever

Building authentic customer relationships

Survive and Revive - Building authentic customer relationships

Join us for the latest of Santander’s Survive and Revive webinar series, created to help businesses that are looking for ways to rebuild, reshape or evolve their operations in response to coronavirus.